Beyond the Hype: What Will Truly Define GCCs in 2030 Ft. Rohit Kaila, Head of Technology and Site Leader at Wayfair India

For years, Global Capability Centers have been boxed into the same tired lens: cost, headcount, and scale. But that view misses the bigger story. GCCs Unfiltered, a new series from the Zinnov podcast stable, brings conversations that cut through the noise with leaders who’ve built and rebuilt capability centers across cycles. This isn’t about vanity metrics; it’s about what works, what fails, and what will shape the next decade of global capability building.

In the first episode of GCCs Unfiltered, Nitika Goel, Managing Partner & CMO at Zinnov, speaks with Rohit Kaila, Head of Technology and Site Leader at Wayfair India. From Bell Labs to Walmart to Wayfair, Rohit has seen the GCC story unfold at every stage and here, he talks candidly about scaling with purpose, navigating AI’s disruption, and why the very definition of growth needs a rethink.

If you want an insider’s view of how global companies are really building from India - not just the headlines, but the hard trade-offs and bold bets,  this is the episode to start with.

Tune in now to GCCs Unfiltered.